Wellxa Health Privacy Policy
Effective Date: June 1st, 2026
At Wellxa Health, privacy and confidentiality are part of the care we provide.
Because healthcare information is personal, sensitive, and deeply important, we are committed to handling it responsibly and securely.
This Privacy Policy explains how Wellxa Home Health Care Center LLC collects, uses, protects, and manages personal and health information when you interact with Wellxa Health through our mobile application, website, healthcare team, and connected services.
By using Wellxa Health, you acknowledge this Policy.
Our Commitment to Your Privacy
Wellxa Health is built around connected care.
That means consultations, diagnostics, medical records, home healthcare, physician follow-up, and health insights may work together through one secure system.
Protecting that information is a core responsibility.
We are committed to:
- protecting confidentiality
- limiting access to authorized personnel
- handling health data securely
- maintaining patient trust
- complying with applicable UAE healthcare and privacy requirements
- using information only where needed to support care or operate services responsibly
We do not sell personal health data.
The Information You Share with Wellxa Health
The information you provide may vary depending on which services you use.
This may include:
- name
- gender
- nationality
- date of birth
- Emirates ID
- passport details
- mobile number
- addresses
- home visit location
- emergency contact details
- symptoms
- diagnoses
- allergies
- medication history
- prescriptions
- physician notes
- nursing notes
- laboratory results
- uploaded medical files
- radiology reports
- questionnaires
- health goals
- symptom tracker entries
- lifestyle details
- progress logs
- physician recommendations
- health score and category scores
If connected voluntarily:
- sleep data
- recovery trends
- heart rate variability
- activity metrics
- workout summaries
- wearable performance insights
- device information
- operating system
- IP address
- app activity
- login records
- timestamps
- crash diagnostics
How Information Enters the Platform
Information may be received from several sources:
When you:
- register
- update your profile
- add family members
- upload files
- complete questionnaires
- message the team
- book services
During:
- teleconsultations
- home visits
- nursing services
- IV therapy
- physiotherapy
- doctor follow-up
Including:
- laboratories
- pharmacy partners
- wearable integrations
- secure healthcare technology systems
Through platform activity and system security monitoring.
How Wellxa Health Uses Information
Your information may be used to support care and operate services.
Examples include:
- booking appointments
- documenting consultations
- reviewing results
- issuing prescriptions
- coordinating follow-up
- assigning staff
- confirming location
- preparing clinical visits
- updating appointment status
- physician review
- care planning
- progress tracking
- wearable interpretation
- personalized recommendations
- confirmations
- reminders
- doctor instructions
- results
- support
- platform functionality
- internal audit
- service improvement
- billing
- regulatory compliance
Clinical Records and Medical Confidentiality
Healthcare information within Wellxa Health is treated as confidential medical information.
Access is restricted to people involved in care delivery or authorized operations.
This may include:
- treating physicians
- assigned nurses
- physiotherapists
- authorized support team members
- approved clinical partners
- regulatory authorities where required
Medical records may include:
- consultation history
- prescriptions
- progress notes
- results
- care plans
- health optimization tracking
Records are stored securely and only accessed where needed.
Your Health Optimization Data and Scores
The Wellxa Health Optimization Program includes personalized health tracking.
This may include:
- physician assessments
- health score
- sub-health category scores
- symptom trends
- lifestyle tracking
- lab interpretation
- wearable insights
These are designed to support physician-guided care.
They:
- help track progress
- support recommendations
- guide personalized planning
They do not:
- replace medical diagnosis
- guarantee health status
- guarantee absence of disease
- replace emergency assessment
- confirm medical clearance
Scores may change over time as new information becomes available.
Family Accounts and Dependent Profiles
Users may add eligible family members to their account.
This may include:
- children
- dependents
- family members under authorized care
The account holder confirms authority to:
- manage bookings
- access records
- receive communications
- provide required healthcare information
Where required, Wellxa Health may request verification.
Working with Trusted Healthcare Partners
Some services may involve authorized healthcare partners.
Examples:
- licensed laboratories
- pharmacy partners
- technology providers
- medical logistics support
Information is shared only when needed for:
- lab requests
- result reporting
- prescription fulfillment
- delivery coordination
Only relevant information is shared.
Public Health and Legal Reporting
Some health information may be required by law to be reported.
This may include:
- notifiable laboratory results
- communicable disease reporting
- regulatory requests
- healthcare authority audits
- lawful legal requests
Where required, Wellxa Health may share relevant information with:
- Dubai Health Authority
- Ministry of Health and Prevention
- other competent UAE authorities
Only information reasonably required for that purpose will be disclosed.
Security and System Protection
Wellxa Health uses safeguards to protect information.
These may include:
- secure login
- role-based permissions
- encrypted transmission
- access logs
- monitoring
- internal controls
- backup systems
- cloud security controls
Access is limited based on operational need.
No digital system can promise absolute protection, but we apply reasonable safeguards to protect information.
How Long Information Is Kept
Records may be kept for as long as reasonably necessary for:
- patient care
- continuity of treatment
- healthcare record requirements
- billing
- legal obligations
- audits
- service quality review
Where legally allowed, certain information may later be deleted, archived, or anonymized.
Your Choices and Requests
You may request, where legally applicable:
- access to your information
- correction of inaccurate records
- updates to profile details
- certain privacy clarifications
- withdrawal of optional consent
- account support
Some healthcare records may need to remain stored to comply with the law or clinical obligations.
Verification may be required before processing requests.
Notifications and Communication Preferences
Wellxa Health may contact you through:
Examples:
- booking confirmation
- reminders
- doctor messages
- result notifications
- payment updates
- care instructions
- wellness content
- promotions
Marketing communications may be turned off where available.
Essential service notifications may still be sent.
External Integrations and Digital Tools
Wellxa Health may connect with external systems, including:
- payment gateways
- wearable integrations
- diagnostic systems
- pharmacy systems
- secure communications technology
These providers may have their own privacy terms.
Wellxa Health remains responsible for data handled through its own care workflows.
Policy Updates
We may update this Privacy Policy from time to time.
Updates may reflect:
- platform changes
- service expansion
- legal requirements
- operational improvements
The latest version will always be available through official Wellxa Health channels.
Contacting Wellxa Health About Privacy
For privacy-related questions or requests:
Wellxa Home Health Care Center LLC
Dubai, United Arab Emirates
Office 2116, Park Lane Tower, Business Bay, Dubai, United Arab Emirates
Users may also contact Wellxa Health through official in-app support channels.
© 2026 Wellxa Home Health Care Center LLC · All rights reserved
Privacy Policy · Effective Date: June 1, 2026